سياسة الاسترداد
Our return policy is designed to provide customers with a satisfactory shopping experience. The customer may return the item within 15 days of receipt without reason, provided the item remains in original condition, unused and packaged intact. Return items must be accompanied by original packaging, label and all accessories.
2. Return process
Initiate a return request : Customers need to submit a return request through our website within 15 days after receiving the product, providing the order number and the reason for return.
Reviewing the return request : Our customer service team will review the return request to confirm that the product is eligible for return.
return address : After approval, we will provide the detailed return address and return guide.
returned goods : The customer must return the goods within 10 working days, the freight is borne by the customer.
refund processing : Upon receipt of the return, we will process the refund as soon as possible and the refund amount will be returned to the customer's payment account, usually within 7-10 working days.
3. Refund policy
refund time : The refund will be processed within 7-10 working days after the acceptance of the goods.
refund method : The refund will be made according to the customer's original payment method, such as credit card, Alipay, etc.
Special cases : No reason returns may not be supported for special items (such as custom items). Please refer to the product details page for specific policies.
4. Contact us
If you have any questions or need help, please contact our customer service team:
E-mail: k.0055@outlook.com
Live Chat: Visit our website and click on "Contact Us" at the bottom of the page for an online consultation.
We are committed to providing our customers with the best shopping experience and ensuring that every transaction is a customer satisfaction. Thank you for choosing our shop and we look forward to serving you again!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at k.0055@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at k.0055@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at k.0055@outlook.com.